Mentioned in 18 AI use cases across 2 industries
This is like giving your shared support inbox a smart assistant that reads every incoming email, understands what the customer wants, creates or updates the right support ticket, and replies or routes it automatically instead of your agents doing it manually.
Think of this as a super-assistant for your sales team that listens to every interaction, reads every form and email, and then tells you which potential customers are really worth your reps’ time—before they start calling.
This is about choosing a sales CRM that has a built‑in ‘smart assistant’—it watches all your customer interactions, predicts which deals to focus on, and automates follow‑ups so your reps sell instead of doing admin.
This is like giving each salesperson a smart co‑pilot that reads the opportunity, emails, and CRM history, then suggests the best next move to help close the deal faster.
This is like giving every salesperson a smart digital assistant that lives inside Microsoft Dynamics 365. It watches deals, emails, and tasks, then proactively suggests next steps, drafts outreach, and updates CRM records for them.
This is a sales CRM that behaves like a smart sales assistant: it keeps track of your leads, reminds reps what to do next, and uses AI to suggest who to call, what to say, and how to move deals forward faster.
Think of this as a smarter CRM that not only stores customer details but also watches what your customers do, predicts what they’re likely to want next, and nudges your sales and service teams with “do this now” suggestions.
This is like having a smart digital sales assistant that reads through all your incoming leads, scores how likely they are to buy, and flags the ones that deserve your team’s attention first.
This is like giving your sales team a super-assistant that automatically finds potential customers, checks which ones are worth their time, and lines up the best leads so reps can focus on closing deals instead of hunting and data entry.
Think of this as a super-assistant for your sales team that listens to customer data, drafts emails and proposals, suggests next-best actions, and keeps the CRM clean so reps can spend more time talking to customers instead of typing notes.
This is like teaching a junior sales assistant how to read and respond to emails correctly, but the assistant is an AI inside Dynamics 365. These settings tell the AI which inbox to watch and how to handle qualification emails so it can help sales reps faster and with fewer mistakes.
This is like giving every salesperson a smart, trustworthy assistant that lives inside their CRM. It listens to all the data in your sales boards, summarizes what’s important, predicts which deals need attention, and drafts the next emails or follow‑ups for you, while keeping managers in control of what AI can and can’t do.
Imagine your sales team has a long line of people waiting outside the store, but only a few will actually buy. AI lead scoring is like a smart bouncer that looks at each person’s behavior and history, then quietly tells your reps, “Talk to these five first; they’re most likely to buy today.”
This is like giving your customer support team a smart robot receptionist that can instantly answer common questions, route issues to the right agent, and keep customers updated—without needing a human every time.
This is like giving every small or mid-sized company its own 24/7 super-helpful support rep that never sleeps, remembers everything customers asked before, and can instantly look up answers across all your docs, FAQs, and past tickets.
Think of an AI helpdesk as a smart, tireless receptionist plus support agent that lives inside your email, chat, and ticket tools. It reads what customers ask, finds the right answers from your knowledge base, drafts replies for agents, and sometimes responds to customers automatically—24/7—so humans only handle the tricky cases.
This is a playbook for turning your customer experience into something like a 24/7 super-listener and problem-solver: software that reads what customers say in surveys, chats, emails, and reviews, figures out what they really mean, and then helps your team respond faster and smarter.
Think of this as a supercharged help desk where an AI assistant works alongside your human support team—instantly answering common questions, routing tickets to the right agents, and suggesting replies so agents can resolve issues faster.