Mentioned in 30 AI use cases across 3 industries
This is like giving every support rep a super-smart assistant who can instantly read past tickets, policies, and FAQs, then draft helpful replies or answer customers directly in chat or email.
This is like giving your helpdesk a tool that can instantly read every support ticket and judge how happy or upset the customer is, so managers know where fires are burning before they spread.
This is like a super-smart traffic controller for your customer messages. Every email, chat, or ticket is instantly read by AI, understood, and sent to the right person or team without humans manually sorting the queue.
This is like having a super-smart mailroom clerk for your support team who instantly reads every incoming customer request, understands what it’s about, how urgent it is, and then sends it to exactly the right person or team to handle it best.
This is like giving your shared support inbox a smart assistant that reads every incoming email, understands what the customer wants, creates or updates the right support ticket, and replies or routes it automatically instead of your agents doing it manually.
This is like an intelligent triage nurse for your support inbox. It reads each incoming support ticket, figures out how urgent and important it is, and assigns a priority automatically so your team works on the right things first.
This is about choosing a sales CRM that has a built‑in ‘smart assistant’—it watches all your customer interactions, predicts which deals to focus on, and automates follow‑ups so your reps sell instead of doing admin.
Think of this as a smart, always-on receptionist and helpdesk team that can talk to customers by chat, voice, or video, answer most questions instantly, route complex issues to humans, and learn from every interaction to get better over time.
This is a sales CRM that behaves like a smart sales assistant: it keeps track of your leads, reminds reps what to do next, and uses AI to suggest who to call, what to say, and how to move deals forward faster.
This is like having a smart digital sales assistant that reads through all your incoming leads, scores how likely they are to buy, and flags the ones that deserve your team’s attention first.
Think of this as a mood detector for your customers’ messages. It automatically reads emails, chats, and tickets and tags them as happy, neutral, or upset, so your team knows where to focus and how to respond.
This is like giving every support agent a super‑smart colleague who has read all past tickets, help articles, and policies, and can instantly draft replies or answer questions based on your company’s own data.
This is about using smart software—like chatbots and virtual assistants—as the first line of support for customers, so they can get instant answers 24/7 and human agents only handle the tougher questions.
This is like giving every support agent, chatbot, and help center a smart assistant that instantly looks through all your FAQs, guides, and past answers to suggest the best response for each customer question.
This is like giving every customer a smart, always-on support rep who can instantly answer common questions, help people complete tasks (like tracking orders or resetting passwords), and only bring humans in when needed.
This is like giving your customer support inbox an emotional thermometer. It automatically reads every ticket, figures out if the customer is happy, confused, or angry, and flags what needs urgent attention so your team can respond smarter and faster.
This is like giving your customer support team a smart robot receptionist that can instantly answer common questions, route issues to the right agent, and keep customers updated—without needing a human every time.
Think of this as a smart digital receptionist for your support team. It reads incoming customer issues, asks the right follow‑up questions, fills in ticket details correctly, and routes them to the right place—without needing a human to touch every single request.
Think of this as a smart traffic cop for customer support: AI reads every incoming ticket, figures out what it’s about, how urgent it is, and who should handle it, then routes and responds faster than a human triage team ever could.
This is like giving every small or mid-sized company its own 24/7 super-helpful support rep that never sleeps, remembers everything customers asked before, and can instantly look up answers across all your docs, FAQs, and past tickets.
Now Assist is like an AI super-assistant built directly into ServiceNow that helps employees and agents answer questions, resolve tickets, and complete workflows much faster by understanding natural language and surfacing the right information or actions automatically.
Think of an AI helpdesk as a smart, tireless receptionist plus support agent that lives inside your email, chat, and ticket tools. It reads what customers ask, finds the right answers from your knowledge base, drafts replies for agents, and sometimes responds to customers automatically—24/7—so humans only handle the tricky cases.
This is like giving your customer support inbox a smart assistant that automatically understands, sorts, and drafts replies to tickets so your human agents only handle the tricky parts.
Think of this as a smart email inbox for customer support that can read every message, understand what it’s about, automatically suggest or send replies, and route it to the right person—while making sure privacy rules like GDPR are respected.
This is like giving your helpdesk inbox a smart assistant that can read every customer message, understand what it’s about, answer common questions instantly, and route tougher issues to the right human agent with all the context pre-filled.
This is a playbook for turning your customer experience into something like a 24/7 super-listener and problem-solver: software that reads what customers say in surveys, chats, emails, and reviews, figures out what they really mean, and then helps your team respond faster and smarter.
Imagine your support inbox has a super-smart teammate who instantly reads every ticket, understands what the customer is asking, searches all your past tickets and help docs, and then drafts the perfect reply or even solves it automatically—before a human agent has to touch it.
This is like giving every customer their own tireless, super-trained support rep who can answer questions, solve common issues, and route complex problems to humans—instantly and at any hour.
Think of this as a supercharged help desk where an AI assistant works alongside your human support team—instantly answering common questions, routing tickets to the right agents, and suggesting replies so agents can resolve issues faster.
This is like giving your customer support team a tireless digital assistant that answers all the routine questions—order status, returns, simple troubleshooting—so human agents only deal with the tricky cases.