This is like giving your shared support inbox a smart assistant that reads every incoming email, understands what the customer wants, creates or updates the right support ticket, and replies or routes it automatically instead of your agents doing it manually.
Reduces the manual effort and delay of triaging, categorizing, and responding to high volumes of customer support emails by automating ticket creation, routing, and initial responses.
Sticky integration into existing customer support workflows and email/ticketing systems; historical support data that can be used to continuously improve classification and reply quality.
Hybrid
Vector Search
Medium (Integration logic)
Context window and inference cost for processing large email volumes and long conversation threads in real time.
Early Majority
Positioned as an AI-first layer on top of traditional email ticketing, emphasizing automation of triage and replies rather than just being another helpdesk UI.