Think of this as a supercharged help desk where an AI assistant works alongside your human support team—instantly answering common questions, routing tickets to the right agents, and suggesting replies so agents can resolve issues faster.
Reduces the cost and delay of handling large volumes of customer inquiries by automating routine questions, improving routing, and augmenting human agents with AI-generated responses and insights.
Deep integration into existing Zendesk ticketing, workflows, and omnichannel support stack, plus proprietary customer interaction data accumulated across many clients that can be used to tune and improve AI behavior.
Hybrid
Vector Search
Medium (Integration logic)
Context window cost and latency when retrieving and summarizing large historical conversation data for each ticket.
Early Majority
Positioned as a native AI layer on top of the Zendesk customer service platform, minimizing integration overhead for existing Zendesk customers and leveraging existing configuration (macros, triggers, knowledge base) to quickly deliver value.