Verint Systems Inc. is a customer engagement software company focused on contact center and customer experience (CX) automation. Its platform provides workforce engagement management, analytics, and AI-powered bots to help enterprises improve service, reduce costs, and optimize agent performance.
This is like a smart security guard listening to phone calls in real time. It doesn’t care about the conversation content; it watches the call’s technical fingerprints (who’s calling from where, what device, how the call behaves) to spot patterns that look like scammers and raises an instant alarm.
This is like having a smart assistant read through thousands of customer comments, group them by topic, summarize what people love or hate, and flag big issues for you—while human experts still check the most important insights before decisions are made.