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BUSINESS PROCESS TAXONOMY

Browse by Business Process

Where AI deployments live in the operation. Counts are live mappings from deployment teardowns — empty processes are unmapped, not hidden.

68PROCESS-MAPPED SOLUTION LINKS
01

Strategy & Product Development

4
Market & competitive intelligence1Product design & development1R&D and experimentation2Portfolio & roadmap planning0
02

Marketing & Sales

5
Content & creative production1Campaign management & targeting1Lead qualification & pipeline1Sales enablement & proposals2Pricing & promotion0
03

Customer Service & Support

4
Inquiry handling & self-service0Agent assist & copilots3Case management & resolution0Feedback & voice of customer1
04

Commerce & Digital Experience

11
Search & discovery6Personalization & recommendations5Catalog & listing management0Conversational assistants0
05

Orders, Logistics & Fulfillment

2
Order management (order-to-cash)0Demand forecasting & inventory0Logistics, routing & delivery2Supply chain planning0
06

Operations & Production

8
Back-office process automation5Document intake & processing1Quality control & inspection2Asset monitoring & maintenance0Field & frontline operations0
07

Risk, Fraud & Compliance

8
Fraud detection & investigation1Credit risk & underwriting0AML / KYC & screening2Regulatory compliance & reporting1Security operations4
08

Finance & Administration

0
AP/AR & invoice processing (procure-to-pay)0Planning, forecasting & analysis0Claims processing & adjudication0Audit & financial controls0
09

Human Resources

2
Talent acquisition & screening1Employee services & HR helpdesk0Learning & development1Workforce planning & scheduling0
10

Technology & Data

18
Software development & delivery4Data engineering & governance2Analytics & business intelligence (NL-to-SQL)4IT operations & internal support3Knowledge management & enterprise search5
12

Clinical & Scientific Operations

3
Clinical documentation & coding0Diagnostic & decision support3Drug discovery & research workflows0Patient engagement & triage0
Unclassified
Other / unclassified3