JD.com, Inc. is a China-based e-commerce and retail infrastructure company that operates online direct sales and marketplace businesses, supported by nationwide logistics and supply chain capabilities. The company also provides technology and logistics services to merchants and brands, and has expanded into areas such as omnichannel retail and enterprise services.
Think of Alibaba.com getting a super-smart digital buying assistant that doesn’t just answer questions, but can actually help run parts of the buying and selling process for you — from finding the right suppliers to lining up orders and follow‑ups, almost like giving every buyer and seller a junior operations team inside the platform.
Think of COSMO as Amazon’s ‘common sense brain’ for shopping: it teaches computers the everyday knowledge humans use when browsing products (like knowing that hiking boots go with rainy weather, or that a phone case should fit a specific phone model) and then uses that knowledge to make search, recommendations, and product understanding much smarter.