HOME/PROCESS/Commerce & Digital Experience/Personalization & recommendations

BUSINESS PROCESS

Personalization & recommendations

Commerce & Digital Experience

3APPLICATIONS
4OBSERVED OPERATORS
01

The Process Today

FROM A MEMBER BLUEPRINT

The recommendation and notification workflow reacts mainly to immediate interests. Keyword extraction, clustering, journey naming, relevance assessment, ranking, diversification, and timing are handled as separate steps, with human evaluation pressure where relevance judgments are needed.

PAINPinterest needed to move beyond immediate-interest understanding and infer users’ longer-term goals so recommendations and notifications could align to an ongoing journey rather than a single recent action.

02

Observed Results

EVERY POINT QUOTED

Single-Operator Observations

  • Email click rate for journey-aware notifications+88%INCREASED — 1 OPERATOR
  • Push open rate for journey-aware notifications+32%INCREASED — 1 OPERATOR
03

Deployments in This Process

3 APPS