Technology

Salesforce Omni-Channel fallback queue

Used in 1 AI implementations

Industries Using Salesforce Omni-Channel fallback queue

customer service1

Often Used With

Einstein service agent / chat flow (1)Transcript capture (1)Email summary workflow (1)

Quick Stats

1

Total Use Cases

1

Industries

3

Related Technologies

Use Cases Using Salesforce Omni-Channel fallback queue

customer-service10.0

After-hours fallback queue with transcript capture and email recap