This is like giving every customer a smart, always-on support rep who can instantly answer common questions, help people complete tasks (like tracking orders or resetting passwords), and only bring humans in when needed.
Reduces the volume of repetitive customer inquiries handled by human agents by automating FAQs, simple workflows, and first-line triage across chat and messaging channels.
Workflow integration into existing support stacks (CRMs, helpdesks, ecommerce backends) and accumulated conversational/interaction data that improves automation quality over time.
Hybrid
Vector Search
Medium (Integration logic)
Context window and inference cost at high chat volumes; maintaining accurate connectors/workflows across many backend systems.
Early Majority
More opinionated around AI-first automation of support versus traditional ticketing-plus-bots platforms; positions itself as an automation layer that can deflect a large share of contacts rather than just provide a chat widget.
97 use cases in this application