This is like giving every customer their own tireless, super-trained support rep who can answer questions, solve common issues, and route complex problems to humans—instantly and at any hour.
Reduces the cost and delay of handling large volumes of customer inquiries by automating common requests and augmenting human agents with AI assistance, while improving response consistency and availability.
Depth of integration into existing support workflows and CRMs, plus proprietary customer interaction data used to fine-tune and continuously improve the agents.
Hybrid
Vector Search
Medium (Integration logic)
Context window and retrieval quality for long-running customer histories, plus inference cost at peak ticket volumes.
Early Majority
Positioned as AI ‘agents’ that can take actions within support systems (e.g., updating tickets, pulling account data), rather than just static chatbots that answer FAQs.