Verint Systems Inc. is a customer engagement software company focused on contact center and customer experience (CX) automation. Its platform provides workforce engagement management, analytics, and AI-powered bots to help enterprises improve service, reduce costs, and optimize agent performance.
Verint positions AI as a core layer of its CX automation platform, emphasizing pre-built bots, analytics, and workflow automation to deflect contacts, assist agents, and optimize operations. The company highlights an open platform approach with integrations into major CCaaS/CRM ecosystems to accelerate enterprise deployment.
Integrations between Verint CX automation/analytics and Salesforce Service Cloud to support customer service workflows.
Technology integrations with Genesys contact center platforms to extend analytics, WEM, and automation capabilities.
Cloud/AI ecosystem alignment and integrations used in customer engagement and analytics deployments (exact scope varies by offering).