Manulife Financial Corporation (Manulife) is a Canadian multinational insurance and financial services company that provides life insurance, wealth and asset management, and retirement solutions to individuals and institutions. Operating primarily under the Manulife brand in Canada and Asia and as John Hancock in the United States, the company distributes products through a mix of advisors, bancassurance, and direct channels. Manulife also manages significant global investment portfolios across public and private asset classes.
Manulife primarily uses AI and advanced analytics to improve underwriting, risk management, customer service, and investment decision-making across its insurance and wealth businesses. The company focuses on digitizing customer journeys, automating back-office processes, and leveraging data science for personalized product recommendations and operational efficiency. Public information on dedicated AI platforms or products is limited; AI is generally embedded within broader digital transformation and data initiatives.