JD.com, Inc. is a China-based e-commerce and retail infrastructure company that operates online direct sales and marketplace businesses, supported by nationwide logistics and supply chain capabilities. The company also provides technology and logistics services to merchants and brands, and has expanded into areas such as omnichannel retail and enterprise services.
JD.com applies AI across retail, logistics, and supply chain operations to improve demand forecasting, personalization, automation, and fulfillment efficiency, while also commercializing capabilities through JD Cloud and enterprise technology services. Its strategy blends internal AI adoption at scale with selective platform/service offerings to external customers.