Connected Flow
Every 5 minutes
Start
Every 5 minutes
Integration
Step 2
Get last execution timestamp
Transform
Step 3
Get tickets updated after last execution
Integration
Step 4
Get user data of Ticket requester
Integration
Step 5
Only keep needed data
Transform
Step 6
Add user data
Decision
Step 7
Ticket Exists
Decision
Step 8
Update existing ticket
Integration
Create or update contact
Integration
Step 9
Update External Id in Zendesk for contact
Integration
Step 10
Create new Ticket
Integration
Step 11
Update Zendesk ticket with External Id
Integration
Outcome
Set new last execution timestamp
Transform