IT ServicesDynamic classification and routing with relationship-aware retrieval over evolving case contextdeployed production-oriented framework validated on bytedance's volcano engine platform.

LLM-powered automated support ticket escalation at Volcano Engine

An AI system reads incoming and updated support tickets, figures out what they are about, finds related tickets, and sends them to the right expert team faster than a manual triage process.

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Source

https://arxiv.org/abs/2504.08475