TechnologyAgentic retrieval-augmented question answering with query rewriting, source selection, hybrid retrieval, context post-processing, and grounded answer generation.deployed internally as uber’s genie on-call copilot, with enhanced agentic rag evaluated against a 100+ query golden set before broader rollout in security and privacy channels.

Enhanced Agentic-RAG internal on-call support copilot for security and privacy engineering

Uber built a Slack bot that reads internal policy documents and answers engineers’ security and privacy questions with citations, using extra AI agents to clean up questions, find the right documents, and organize evidence before answering.

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Security and Privacy Policy On-Call Support Copilot

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Source

https://uber.com/en-GB/blog/enhanced-agentic-rag