Revenue Protection Analytics

The Problem

Prevent revenue leakage across energy operations with AI-driven risk detection, simulation, and optimization

Organizations face these key challenges:

1

Revenue loss from outages, transformer failures, feeder faults, and degraded grid assets

2

Large volumes of distributed sensor data that are underused in maintenance decisions

3

Manual emergency planning that cannot exhaustively test rare but high-impact scenarios

4

Difficulty coordinating EV fleets, batteries, solar, and load under changing tariffs and constraints

5

Reactive maintenance processes that create unnecessary truck rolls and spare part usage

6

Limited visibility into which operational risks have the highest financial exposure

7

Siloed OT, IT, and engineering systems that slow decision-making

8

High consequence of false negatives in critical infrastructure environments

Impact When Solved

Reduce unplanned outage frequency and duration through early fault predictionLower maintenance costs by shifting from calendar-based to condition-based interventionsProtect generation and delivery revenue by improving asset availabilityImprove nuclear emergency preparedness with broader scenario coverage and faster response evaluationIncrease site energy autonomy through optimized EV charging, battery dispatch, and local resource coordinationReduce imbalance, curtailment, and peak demand costs with prescriptive optimizationStrengthen compliance and auditability with explainable risk scoring and simulation records

The Shift

Before AI~85% Manual

Human Does

  • Review exception reports and customer histories to identify suspicious accounts
  • Prioritize investigations using static thresholds, analyst judgment, and reactive referrals
  • Coordinate field inspections and billing reviews across MDMS, CIS, billing, and field service
  • Validate findings, decide recovery actions, and document cases for audit and compliance

Automation

  • Apply basic rule-based flags for zero usage, sudden consumption drops, and billing exceptions
  • Generate periodic exception lists from AMI, meter event, and billing data
  • Surface limited account-level alerts based on predefined thresholds
With AI~75% Automated

Human Does

  • Approve investigation priorities and allocate field and billing review capacity
  • Review high-risk cases, confirm root cause, and decide customer, meter, or billing actions
  • Handle exceptions, disputed findings, and regulatory or audit-sensitive cases

AI Handles

  • Continuously score accounts for non-technical loss and billing defect risk using usage, events, tariffs, weather, and payment behavior
  • Detect anomalous consumption and billing patterns and identify emerging fraud or defect signals
  • Rank cases by likelihood, value at risk, and expected recovery to guide triage
  • Generate evidence packs with interval trends, event history, baseline comparisons, and billing validation checks

Operating Intelligence

How it works

AI surfaces what is hidden in the data.

Humans do the substantive investigation.

Closed cases sharpen future detection.

Confidence95%
ArchetypeDetect & Investigate
Shape6-step funnel
Human gates1
Autonomy
67%AI controls 4 of 6 steps

Who is in control at each step

Each column marks the operating owner for that step. AI-led actions sit above the divider, human decisions and feedback loops sit below it.

Loop shapefunnel

Step 1

Scan

Step 2

Detect

Step 3

Assemble Evidence

Step 4

Investigate

Step 5

Act

Step 6

Feedback

AI lead

Autonomous execution

1AI
2AI
3AI
5AI
gate

Human lead

Approval, override, feedback

4Human
6 Loop
AI-led step
Human-controlled step
Feedback loop
TL;DR

AI scans and assembles evidence autonomously. Humans do the substantive investigation. Closed cases improve future scanning.

The Loop

6 steps

1 operating angles mapped

Operational Depth

Technologies

Technologies commonly used in Revenue Protection Analytics implementations:

Key Players

Companies actively working on Revenue Protection Analytics solutions:

Real-World Use Cases

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