AI Pay-As-You-Go Solar Analytics

The Problem

Reduce PAYGo solar churn and credit losses

Organizations face these key challenges:

1

Limited visibility into real-time system health and customer usage leads to reactive maintenance and high O&M costs

2

Rule-based credit and collections miss early warning signals, driving higher delinquency, churn, and write-offs

3

Fragmented data across IoT platforms, mobile money providers, CRM, and field operations prevents scalable, consistent decision-making

Impact When Solved

15-30% reduction in PAR30 through predictive delinquency and churn interventions20-40% fewer truck rolls via remote diagnostics and failure prediction from telemetry5-10% higher net customer growth from smarter approvals, right-sized down payments, and targeted retention

The Shift

Before AI~85% Manual

Human Does

  • Review KYC details and basic scorecards to approve customers and set down payments
  • Monitor weekly delinquency lists and decide which accounts need calls, restructuring, or field follow-up
  • Respond to customer complaints and dispatch field visits to diagnose device or payment issues
  • Compile spreadsheet-based portfolio and operations reports for risk, collections, and maintenance reviews

Automation

  • Apply static repayment rules and threshold-based account flags
  • Generate basic BI dashboards and retrospective delinquency summaries
  • Trigger simple alerts from device events or missed payments
  • Store fragmented telemetry, payment, and service records without predictive analysis
With AI~75% Automated

Human Does

  • Approve credit policy changes, intervention strategies, and exceptions for high-risk or borderline customers
  • Review prioritized delinquency, churn, and failure cases and choose outreach, restructuring, or dispatch actions
  • Validate unusual fraud, tamper, or device-failure alerts before major customer or field actions

AI Handles

  • Fuse telemetry, payment, customer, and geospatial signals to score default risk, churn likelihood, and device failure risk
  • Continuously monitor system health and detect anomalies such as tampering, bypassing, underperformance, or impending faults
  • Prioritize accounts for reminders, collections, retention, remote troubleshooting, or field service based on predicted impact
  • Recommend right-sized credit terms, down payments, and intervention timing for new and active customers

Operating Intelligence

How AI Pay-As-You-Go Solar Analytics runs once it is live

AI runs the first three steps autonomously.

Humans own every decision.

The system gets smarter each cycle.

Confidence88%
ArchetypeRecommend & Decide
Shape6-step converge
Human gates1
Autonomy
67%AI controls 4 of 6 steps

Who is in control at each step

Each column marks the operating owner for that step. AI-led actions sit above the divider, human decisions and feedback loops sit below it.

Loop shapeconverge

Step 1

Assemble Context

Step 2

Analyze

Step 3

Recommend

Step 4

Human Decision

Step 5

Execute

Step 6

Feedback

AI lead

Autonomous execution

1AI
2AI
3AI
5AI
gate

Human lead

Approval, override, feedback

4Human
6 Loop
AI-led step
Human-controlled step
Feedback loop
TL;DR

AI handles assembly, analysis, and execution. The human gate sits at the decision point. Every cycle refines future recommendations.

The Loop

6 steps

1 operating angles mapped

Operational Depth

Real-World Use Cases

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