AI Field Service Optimization
The Problem
“Reduce truck rolls and outage restoration time”
Organizations face these key challenges:
1
High volume of unplanned work (outages, alarms, leaks, equipment failures) forces reactive dispatching and overtime, especially during storms and heatwaves
2
Low first-time fix due to incomplete diagnostics, wrong parts on the truck, or mismatched crew skills (e.g., HV switching authorization, gas-qualified techs)
3
Fragmented data across OMS/ADMS/SCADA, EAM/CMMS, GIS, AMI, inventory, and customer systems prevents a single, real-time operational picture
Impact When Solved
10-20% fewer truck rolls by improving first-time fix and intelligent job bundling8-15% reduction in travel time and 5-12% improvement in crew utilization via dynamic routing and scheduling10-30 minute CAIDI improvement during major events and faster restoration for critical customers (hospitals, water treatment, telecom)