AI-Powered Retail Experience Hub
This AI solution uses generative and predictive AI to power shopping assistants, hyper-personalized recommendations, and seamless online–offline customer journeys. By tailoring offers and experiences to each shopper in real time, retailers can increase conversion, grow basket size, and deepen loyalty while gaining richer insight into customer behavior.
The Problem
“Unify chat, recommendations, and offers into a real-time omnichannel retail brain”
Organizations face these key challenges:
Online and in-store experiences feel disconnected (different offers, inconsistent messaging)
Merchandising rules don’t adapt to shopper intent, seasonality, or inventory constraints
Low confidence in attribution and uplift from personalization (A/B tests are slow, noisy)
Customer support and product discovery create drop-offs (too many clicks, too little guidance)
Impact When Solved
Technologies
Technologies commonly used in AI-Powered Retail Experience Hub implementations: