AI Insurance Claims Automation
This AI solution uses AI agents to intake, triage, validate, and route insurance claims across property, casualty, and other lines of business. By automating documentation review, fraud checks, and claims decisions, it shortens cycle times, reduces manual workload, and improves payout accuracy and customer experience for insurers.
The Problem
“Manual claims handling drives long cycle times, leakage, and poor CX”
Organizations face these key challenges:
Adjusters spend hours re-keying data from PDFs, emails, and repair estimates into core claims systems
Backlogs spike after catastrophes or seasonal peaks, causing SLA breaches and customer churn
Coverage and payout decisions vary by adjuster and office, increasing leakage and complaints
Fraud checks are inconsistent and late-stage, leading to unnecessary payouts or costly SIU overload