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Think of this as a digital hotel concierge that lives in guests’ phones or on the hotel’s website: it answers questions, makes recommendations, and handles routine requests the way a human concierge would, but instantly and 24/7.
This is like a 24/7 digital receptionist for hotels that chats with guests on the website, WhatsApp, and other channels, answers common questions, and can guide them through making a reservation without a human agent.