Mentioned in 23 AI use cases across 1 industries
The utility used AI to watch hundreds of thousands of smart meters, spot missing or suspicious readings, and send teams to fix leaks, backflows, and unmapped consuming meters before revenue is lost.
Santee Cooper gives customers a prepaid electricity balance and helps them see usage sooner so they can change behavior before bills get too high.
A map-based mobile app tells tree-trimming crews exactly where to go, what work ticket to complete, and lets managers see progress live instead of relying on paper maps and forms.
The utility used SEW’s digital platform to sign up households for an emergency energy-saving program, send them communications, and help them reduce electricity use when the grid is stressed.
The platform looks through huge amounts of smart meter data to spot leaks, backflows, or suspicious patterns so utilities can stop losing money and respond faster.
The system groups customers by how they use energy and helps utilities send the right efficiency tips or programs to the right people.
Utilities connect their maps, work orders, and asset databases so everyone sees the same asset details and discrepancies can be found during inspections.
PSEG deployed a new outage management system that gives staff near real-time information so they can decide faster where crews should go and restore power sooner.
The utility replaced paper and many disconnected tools with one outage system plus mobile apps so office staff and field crews can see the same outage information and coordinate faster.
Instead of billing customers from separate spreadsheets and systems, one setup connects contracts, installed equipment, meter readings, and finance so bills are created automatically and correctly.
Ameren and SAS used smart meter data to infer when neighborhood transformers are overloaded, failing, or causing outages, so crews can fix problems earlier without installing expensive sensors on every small transformer.
Customers can check a map or portal to see where the outage is and when power may return, instead of calling the utility for updates.
The platform studies customer usage and account data so energy retailers can tailor prices and offers to what each customer actually needs.
A technician uses one mobile app to see customer details, outage history, manuals, capture photos and signatures, order parts, and update job status instead of using paper and phone calls.
The utility used SEW’s SmartWX platform to make sure field crews get the right job orders and information faster, so they can fix issues sooner and waste less time.
The platform helps utilities set up complicated rate plans faster and test them safely before using them on real customer bills.
The power company upgraded its maintenance and service system so teams handling wires, meters, and field work can work faster together and serve customers better.
An energy utility can pull outage notices from another outage system into a customer-service portal so agents can quickly look up what happened and which customers are affected.
Use AI to sort outage events into the right categories and help prepare reliability reports regulators expect.
The utility can now see outage patterns in much finer detail, almost like tracing where the worst part of a storm traveled, so crews and planners can respond better and learn from each event.