Mentioned in 6 AI use cases across 2 industries
The system looks at a help ticket and suggests which team should handle it next.
When an employee asks IT for help, the system reads the request, checks whether the person is allowed to make it, looks up the right knowledge, figures out what the issue is, and sends the ticket to the right team automatically.
A script can open a new support ticket in Zendesk automatically instead of someone creating it by hand.