Mentioned in 5 AI use cases across 2 industries
The university used analytics to spot common IT problems, then built no-code automations so tickets get routed, updated, and handled faster without manual sorting.
After proving the IT bot worked, OfS planned to give other departments similar AI helpers so employees can get support for things like HR onboarding in one place.
When an employee asks IT for help, the system reads the request, checks whether the person is allowed to make it, looks up the right knowledge, figures out what the issue is, and sends the ticket to the right team automatically.
A script can open a new support ticket in Zendesk automatically instead of someone creating it by hand.