Think of Concierge IQ as a super-smart digital concierge for airlines. When a flight is disrupted or a traveler needs help, it automatically figures out the best way to take care of them—rebooking, hotel, meals, and other services—without long lines at the airport desk.
Reduces the cost, time, and customer frustration associated with handling flight disruptions and irregular operations by automating personalized recovery offers and services for affected passengers.
Deep integration into airline reservation, ticketing, and operations systems combined with proprietary disruption and traveler-behavior data from Sabre’s network of airline customers.
Hybrid
Vector Search
Medium (Integration logic)
Complex integrations with legacy airline PSS/OPS systems and ensuring low-latency decisions during large-scale disruption events.
Early Majority
Focused specifically on disruption management and concierge-style recovery with AI-driven personalization, tightly coupled to Sabre’s existing airline solutions and data graph, rather than being a generic customer-service chatbot.