Imagine every hotel guest has a smart concierge that silently learns what they like and then offers the right room upgrade, spa slot, or late checkout at exactly the right moment and price—automatically, at scale.
Hotels struggle to consistently identify the best upsell and cross-sell opportunities for each guest, at the right time and channel, without relying on manual staff effort or blanket discounting. This limits ancillary revenue and underutilizes guest data.
Tight integration with hotel PMS/CRS and historical guest data, plus embedded workflows for marketing and reservations teams that make switching costs high once deployed.
Hybrid
Vector Search
Medium (Integration logic)
Real-time access to heterogeneous hotel systems (PMS/CRS/booking engine) and maintaining low-latency personalization at high booking volumes.
Early Majority
Positioned specifically for hotels’ upsell and cross-sell workflows rather than generic marketing automation—likely tuned to hospitality data such as stay patterns, room types, and ancillary services.