This is about using smart chatbots as digital shopping assistants that can answer questions, suggest products, and guide people through purchases—like a knowledgeable store clerk living inside a website or app.
Traditional online shopping often overwhelms customers with too many options and clunky search. AI chatbots promise more natural, conversation-based product discovery and support, potentially increasing conversions and reducing human support costs.
Hybrid
Vector Search
Medium (Integration logic)
Context Window Cost and latency for real-time conversational shopping at scale
Early Majority
The focus is on leveraging AI chatbots specifically to reshape the shopping journey—product discovery, recommendations, and Q&A—rather than generic customer service, emphasizing conversational commerce within consumer and retail contexts.